We give all our customers a complete, market leading security package called Virgin Media Security,. You may want to start by seeing what your site report looks like using a tool like Blocked. A new secure password will be generated for you. See where this Helpful Answer was posted. Some help would be greatly appreci. This problem has been running for over 2 months now. e. Options. . Virginmedia. Account - Cable. 1 — the Internet’s. 4) or OpenDNS (208. 8K; 276;. Find the right spot for your hub. Set up a guest network. Hi , Thank you for coming back to us about this ongoing issue. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. I've taken a look at the threads you hav. 168. WebSafe. However many mesh. com IMAP Port. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. I. Use a free web proxy and enter Use the Get Magnet Link site. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin Media; My Virgin Media; Shop; Help;. It works now. 66. Breaking down some broadband barriers 8. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. 222. 1. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. "Sorry the changes you made were not saved, please try again". Tech Chatter. Stay safe online. Click Apply. Take a look at the pull-out tab on the side of the Hub 3. icon on the upper-left edge of your screen. Child Safe is enabled by default for new A/Cs. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 8. 8. b. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Access Virgin Media router settings in modem-only mode. Go to Account settings, then Account details. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Manage Your Account. We give all our customers a complete, market leading security package called Virgin Media. For best protection, we recommend using Virgin Media Internet Security and Web Safe. try going to if Web Safe is on this site should be blocked. on laptop and moibile, including private browsing. 100. We recommend keeping Virus Safe on. - 5157648. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. When. But everyone I try, it says oops page is broken. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Changing network settings to use any Public DNS should re-gain full access for the device. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. -- I'm a Very Insightful Person,. com and we’ll look into them. Virgin Media's team are as ever silent on. 159. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Hi 20220328, Thanks for your post and welcome to the forums. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. To recover your email address we need your account number, area reference and date of birth. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. You can change this by clicking on the toggle to switch on or off when needed. Shaun0963. Your account. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. 220. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. com. If you're still having issues changing your settings, please let us know. Options. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. May just be a. Learn how you can change Web Safe settings to turn Child. Billing and payments. Click the big on/off icon to connect. Virgin Media Web Safe Log in to your My Virgin Media account. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Then click on parental controls and then turn it on. Chatter and natter. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. We are able to update this setting for you manually too, we just need to confirm a few account details. Also check the dns settings of your vpn while you're there. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Switched On Families Swap and share practical advice with other parents cancel. Online security - Sorry the changes you made were not saved. pc. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Any website unsuitable for children is blocked by default. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Find out more here. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. web safe 0 An Unexpected Error has occurred. Regards, Steven_L. You can also call. The Gamer Lounge. This help content & information General Help Center experience. Regards, Steven_L. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 222. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. 162. 0800 052 9429 Virgin Media. There's no firewall settings that I can see, and one time I got to see a page saying. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. Try computers with Cisco’s OpenDNS using 208. Parental controls block websites and applications that you think are unsuitable for your child. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Type of information. Every computer on the internet must have a unique. Networking and WiFi. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. 2. Navigate to the My Apps tab and select Web Safe from the menu. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. They provide the functionality via the Websafe function linked above. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). on 20-08-2018 08:53. I cannot turn off web safe. 67. Browse Virgin Media Virgin Media Community. Im having the same ballache redirecting as people have been having since 2021. Manage Your Account. To turn parental controls off on Android, you need to go to the Play Store. Tech Chatter. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I have my own user end protection against malicious sites so neither is desirable. . net, pubg. com. Then follow the instructions on screen to finish your set up. VPN Apps for all devices and unlimited simultaneous connections. Open a new account or log in to your virgin Media account using your email address and password. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Once logged in you will see 2 filters; Virus Safe and Child Safe. We'll go over how to set up the filter, what. A quick look at this handy picture should help you find the best location. . SpeedThe forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. You’ll pay nothing for 3 months (with no payment details. on 27-07-2022 14:17. Networking and WiFi. New here. View Apps > Web Safe > manage your Web Safe settings - takes. You’ll find these details on your bill or welcome email. uk. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Options. How to turn on Child Safe. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Turn your TV on and get connected. 0 Kudos. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. Virgin Media takes online safety seriously. Add a new username and password. 168. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. ntt. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Stay safe online. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Have being trying a few times over past couple of weeks and just get same message. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 168. Turn off all Spam filtering. 8 & 8. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. If you would like the Web Safe settings changed, let us know as this can be a work around for now. If you want to know more, the updated sections are 6. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Welcome to Virgin Media’s help and support page. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Pick a category to get started. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. For best protection, we recommend using Virgin Media Internet Security and Web Safe. laptop. I can't do this. The settings vary with each ISP, but most offer some or all of the following options: Timer. 0 Kudos Reply. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. on 02-09-2023 18:58. It's says page isn't available. Here you’ll find all the help you need for Virgin Media related problems and issues. Switched On Families. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. They will be able to check what email address you are using by going. Access your bills, diagnose faults and manage your package. Manage Your Account. We give all our customers a complete, market leading security package called Virgin Media Security,. Tap Install Now. Mobile customers can also use the app to keep on. 40am) that all the settings for blocked categories (e. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Forum team are best placed to help and issue has been flagged to them. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Use Google translate but you won’t be able to search. Log in to My Virgin Media. Toggle the button next to Child Safe option to turn it Off. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Tuning in 690 Views Message 13 of 32 Flag for a moderator. please try again and on the app it just goes to a pagew that does not load. Access your bills, diagnose faults and manage your package. Click: My Apps. For customers joining. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. Virgin Media Web Safe Log in to your My Virgin Media account. Web Safe turned off but still blocking websites. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Hey @DavidCalla,. 0 Kudos. The new fibre phone line is designed to work with the same phones as the old copper line. IPCONFIG reports DNS servers as 194. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Have you retried? You could try changing the DNS server on your PC to Google (8. Login to the Virgin Media online account and check the Web Safe settings. VirginMedia. Networking and WiFi. Manage Your Account. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Login to the Virgin Media online account in a web browser. Account - Cable. e. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Networking and WiFi. Account - Mobile. Stay safe online. Virgin Media; My Virgin Media; Shop;. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. org. Kind Regards, Steven_LQuickStart, set up and connections. Security matters. . We created Web Safe for our customers to make browsing safety a no-brainer. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. I keep getting the message seen in the attached picture. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Customer since 1993. - 5205097 - 3. If you see two software update options available, choose the one you want to install. 1 or whatever else you like. 162. We would like to show you a description here but the site won’t allow us. Virgin Media. AtlasVPN: A fast and secure VPN that is great for streaming. Try again to see if problem persists. More about Web Safe. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. VodafoneSign in to My Virgin Media a. 8. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 123 and 194. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Search. Mobile customers can also use the app to keep on. This has been the case for a few weeks and I have been unable to access websafe settings. Back up your device using iCloud or your computer. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). Manual configuration settings for email. Virgin Media takes online safety seriously. bb. Virgin Media Web Safe and Virgin Media. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 159. 4. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. For a single one, you may be able to get an exemption. 4. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. on 23-05-2023 15:19. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. I’ve tried the manual DNS trick but that didn’t work. com nslookup protonvpn. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Activate Web Safe. Are you seeing the old UI (left) or the new UI (right). 100. QuickStart, set up and connections. Virgin Media Staff. Options. Options. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 2 hours ago. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 168. Here you’ll find all the help you need for Virgin Media related problems and issues. 1. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). . Click here to view more details on content filters from Virgin Media’s Web Safe. Select SPAM Settings. To get the password, follow these steps: a. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Go to Settings > General, then tap Software Update. Reply. More about Virgin Internet Security. I'm able to access online account and change the Web Safe Settings. Chatter and natter. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Please help! 🙂. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. c. Child Safe is a known source of many problems. Had hoped curl might show more information but alas no. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Open a Web browser (e. My Virgin Media App. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 220. The iPhone can access recordings, but the 2 iPads cannot. Joining in. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Any website unsuitable for children is blocked by default. opens perfectly in both Firefox and in Edge. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. desktop. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. com Virgin Media takes online safety seriously. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Could I request for some intervention from any of the admin to. 29 minutes ago. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 168. My child safe settings are off but are currently blocking sites regardless. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. resolved IP Address is 185. There's no firewall settings that I can see, and one time I got to see a page saying.